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  2. Helpful Questions & Answers

Helpful Questions & Answers

Account & Profile

  • I forgot my Slide login information.
  • Why was my profile photo/video deleted?
  • My account is under review.
  • My account is restricted.
  • I would like to delete my account.
  • How can I recover my deleted account?
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Discover

  • I can't see any profiles.
  • Is there a daily limit on the number of hearts I can send?
  • What is a "Vibe Check"?
  • What is a Boost?
  • What does a Double Heart do? / What is a Double Heart?
  • How do I change my gender preference?
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Message & Match

  • Why am I not getting any matches?
  • How do I unmatch someone?
  • How can I recover a deleted match?
  • How do I send a message to someone?
  • Can I delete a message?
  • Can I unblock someone?
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Payment

  • Is Slide Free?
  • I want to get a refund.
  • How can I restore my purchase? (iOS only)

Technical support

  • How can I check my Slide version?
  • Slide is too slow to use.
  • I'm having problems with connection quality (Data / Wifi full / Unable to connect to Wifi).
  • I can't download/install Slide on my device.
  • I can't create an account.
  • I am not getting notifications from Slide
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Safety

  • Slide Community Guideline
  • How do I report someone?
  • How do I block someone?
  • How is my personal information secured?

Legal Agreements

  • Terms of Service and Privacy Policy Update
  • Terms of Service
  • Privacy Policy
  • Cookie Policy
  • Do Not Sell My Personal Information
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